Frequently Asked Questions
How soon should I book an appointment before my trip?
As soon as you can. This will ensure there is enough time to complete any recommended vaccination series or to work with your pharmacy and insurance company on getting all your necessary medications. It is never a problem to book too soon. It is only a problem when people book too late.
Help! I need an appointment fast and do not see one soon enough for me. What can I do?
Do not worry – we understand that things happen and sometimes you need help on short notice. Contact us via phone at 206-514-6603 or by email at help@odysseytravelhealth.com Let us know the details of your trip, who needs a consultation and we will do our best to accommodate you.
I would like to book a limited travel consultation for antimalarials and yellow fever vaccine. Do I need 2 appointments?
No, you only need 1 appointment.
I need a travel consultation but I am not in Washington state. Can I book an appointment?
Not at this time. We are only licensed to prescribe for patients that are in Washington state.
Is Tebra HIPAA Compliant?
Yes it is. Kareo is our electronic health record that is both HIPAA and HITECH compliant to ensure your data is secure and confidential.
Do you take insurance?
We do not bill insurance. Upon request, we can provide you with a receipt to submit to your insurance company.
Which credit cards do you accept?
We accept VISA, Mastercard, Discover and Amex. You can use HSA/FSA cards as well!
I am not sure which vaccines I have had in the past. What should I do?
This happens all the time. Keeping track of immunization records is tough. The first thing to try is looking up your record in the state immunization database via MyIR. You can also reach out to former doctor’s offices to see if they still have records. If after all that (and after asking mom) you are still coming up empty handed, don’t worry. Depending on your risk and what we do know about your vaccine history, we can help you decide what you do and do not need during your consultation.
I lost my yellow card and I need proof of yellow fever vaccination for my next trip. What can I do?
You need to contact the place that you received the yellow fever vaccine and the yellow card. Since they can certify they gave it to you, they are the only ones who can replace it. If that is not an option you can either (1) try to get a waiver from a doctor saying that you received it already or (2) you can receive the vaccine again and get a new card. We do not provide the medical waivers are Odyssey Travel Health.
Do you prescribe controlled substances?
No, we do not prescribe any controlled substances.
What about infants? My baby is too young for some of the medications and vaccines. What should I do?
There is a lot you can do to protect children too young for vaccines and/or medications. This includes insect repellent blankets and nets, choosing food and water sources carefully and traveling with infant friendly remedies in case something does come up.
What is your cancellation policy?
Appointments canceled up to a 3 days before will not be charged. Appointments canceled 3 days or less before will be charged a $25 late cancelation fee. Missed appointments or no shows will be charged $35.
There is more than 1 person going on my trip that needs a travel consult. How do we book that?
No problem. If you need to schedule multiple people for the same trip, please book sequential appointments and note a group name in the reason for visit. Book 1 appointment per person. Everyone can attend the appointment together. For groups larger than 4 people, please call 206-514-6603 to schedule.
I am traveling to more than 2 destinations. What do I do?
That sounds like a lot of fun! Please book 2 sequential appointments and note how many destinations in the reason for visit. The price will be $149 total.